If you live in Kuwait, your Civil ID is more than just a card—it’s your key to almost everything. From opening a bank account and visiting government offices to getting medical services or traveling, the Civil ID is essential for residents and citizens alike. But once you’ve applied for it, the next big step is collection.
To make the process easier, the Public Authority for Civil Information (PACI) has set official collection timings. In this guide, we’ll walk you through the updated PACI Civil ID collection timings for 2025–26, how the process works, and tips to avoid long waits.
Why Knowing PACI Collection Timings Matters
Picture this: you head to the PACI office after work, only to discover the collection counter closed an hour earlier. Frustrating, right? That’s why it’s important to stay updated with the official timings.
These timings ensure:
- Smooth collection without unnecessary delays.
- Better planning for visits to PACI branches.
- Faster services, since you avoid peak rush hours.
- Compliance with official schedules, reducing chances of rejection.
Updated PACI Civil ID Collection Timings (2025–26)
According to the latest update from PACI, the Civil ID collection counters operate during the following hours:
- Sunday to Thursday: 10:00 AM – 4:30 PM
- Friday & Saturday: Closed (official weekend)
Civil ID delivery times at South Sabahiya branch | ||
Week Day | Morning period | Evening period |
Sunday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Monday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Tuesday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Wednesday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Thursday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Friday | closed | closed |
Saturday | closed | closed |
| | |
Civil ID delivery times at the South Surra branch | ||
Week Day | Morning period | Evening period |
Sunday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Monday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Tuesday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Wednesday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Thursday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Friday | closed | closed |
Saturday | closed | closed |
| | |
Civil ID delivery times at Jahra branch | ||
Week Day | Morning period | Evening period |
Sunday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Monday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Tuesday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Wednesday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Thursday | From 8:00 AM to 1:00 PM | From 3:00 PM to 7:00 PM |
Friday | closed | closed |
Saturday | closed | closed |
Paci Civil ID Collection Timings During Ramadan
Below is a schedule of times for obtaining a civil ID in Kuwait from branches of the Public Authority for Civil Information:
Week Day | Civil ID Delivery Times |
Sunday | From 10:00 AM to 4:30 PM |
Monday | From 10:00 AM to 4:30 PM |
Tuesday | From 10:00 AM to 4:30 PM |
Wednesday | From 10:00 AM to 4:30 PM |
Thursday | From 10:00 AM to 4:30 PM |
Friday | closed |
Saturday | closed |
💡 Note: Timings may slightly change during Ramadan or public holidays or Some branches may offer extended or reduced hours based on location or public holidays. It is strongly recommended to confirm timings with your designated collection center before visiting.
Step-by-Step: How to Collect Your Civil ID
- Check ID Status Online
- Visit the PACI website and enter your Civil ID number to see if it’s ready.
- Visit PACI Headquarters
- Go to the South Surra branch during official collection hours.
- Use the Self-Service Machine
- If your ID is ready, you can collect it directly from the automated machine by entering your Civil ID number.
- Manual Collection Counter
- In case of issues with the machine (like damaged card or special requests), proceed to the staffed counters.
What You Need for Collection
To collect your Civil ID, bring:
- Your Civil ID application receipt OR Civil ID number.
- A valid passport copy (if requested).
- Any supporting documents if you’re collecting on behalf of a family member.
Tips for a Hassle-Free Collection
👍 Go early in the day. Morning hours usually have shorter queues.👍 Avoid peak days. Sundays and post-holidays are often busier.
👍 Double-check status. Don’t waste time if your ID isn’t ready.
👍Carry extra documents. Sometimes staff request additional verification.
👍 Plan for parking. The South Surra PACI office can get crowded.
Important Things to Remember
📌 Always verify your Civil ID status online before going.📌 PACI offices do not open on Fridays, Saturdays, and public holidays.
📌 If you miss your collection window for several months, you may need to reapply.
📌 For family members, always bring authorization documents.
Conclusion
Your Civil ID is one of the most important documents in Kuwait, and collecting it on time is crucial for both personal and professional needs. With the updated PACI Civil ID collection timings for 2025–26, you now know exactly when and how to pick it up without hassle.
To avoid long queues or wasted trips, always check your card status online first and plan your visit according to the official schedule. Think of it like catching a bus—you wouldn’t just show up without knowing the timings, right? The same applies to Civil ID collection.
Stay informed, stay prepared, and collecting your Civil ID will be as smooth as possible.
PACI Civil ID Collection – Common Questions Answered
Here’s a quick FAQ to clear up the most common doubts:
1. What are PACI Civil ID collection timings in 2025–26?
Sunday to Thursday, from 10:00 AM to 4:30 PM.
2. Can I collect my Civil ID on Fridays or Saturdays?
No, PACI offices are closed on weekends.
3. Do I need an appointment to collect my Civil ID?
No, you can walk in during collection hours.
4. Where is the PACI Civil ID collection office located?
The main office is in South Surra, Kuwait.
5. Can someone else collect my Civil ID for me?
Yes, but they may need to carry your Civil ID number, receipt, and authorization documents.
6. How long does PACI keep Civil IDs for collection?
Generally, IDs are available for several months, but it’s best to collect them as soon as possible.
7. What if the self-service machine doesn’t work?
You can approach the manual service counters inside PACI.
8. Can I collect my Civil ID during Ramadan?
Yes, but timings usually change. PACI announces updated Ramadan hours every year.
9. Do all PACI branches issue Civil IDs?
No, Civil ID collection is mainly done at the South Surra HQ.
10. How do I know if my Civil ID is ready for collection?
Check online at the official PACI website.
11. Can I collect a child’s Civil ID on their behalf?
Yes, parents or guardians can collect children’s Civil IDs with supporting documents.
12. Is there a fee for collecting the Civil ID?
The fee is already paid during the application. Collection is free.
13. What happens if I lose my Civil ID before collecting it?
You will need to reapply through PACI.
14. Can I use my Civil ID application receipt for official purposes?
In some cases, yes—but most services require the actual Civil ID card.
15. How can expatriates track their Civil ID collection status?
The PACI website provides an English-language option for easy tracking.